REFUND & CANCELLATION POLICY

This Refund & Cancellation Policy applies to all SaaS subscription services purchased through the Megin platform (www.megin.ai). Megin is a digital software service — no physical products are sold.

To exercise your cooling-off right, send a cancellation request to info@megin.ai with your name, registered email, and cancellation request. The refund will be processed within 14 days of receiving your request.

The refund amount is calculated as follows:

• Monthly example: $30 paid on March 1, cancelled on March 11 → Used: 10 days, Remaining: 20 days → Refund: $30 x (20/30) = $20
• Annual example: $240 paid on Jan 1, cancelled on April 1 → Used: 90 days, Remaining: 275 days → Refund: $240 x (275/365) ≈ $181

You can cancel your subscription at any time through:

• Platform: Settings → Subscription → Cancel
• Email: info@megin.ai

After cancellation, your account is automatically downgraded to the Free plan at the end of the current billing period. Your data is not deleted — you retain view-only access. Upgrading again restores full access.

Subscriptions auto-renew at the end of each billing period. A reminder email is sent at least 3 days before the renewal date. Cancel before the renewal date to prevent charges. Post-renewal refund requests follow the pro-rata policy above.

We provide refunds in the following situations:

• Extended downtime: If unplanned downtime exceeds 72 hours in a calendar month, the full month's subscription fee is refunded.
• Service discontinuation: If Megin permanently shuts down, users receive at least 60 days' notice and a refund for the unused period.
• Billing errors: Duplicate or incorrect charges are refunded within 5 business days.

• Accounts terminated for Terms of Service violations (fraud, abuse, illegal activity).
• Accounts created with false or misleading information.
• Fully consumed subscription periods.
• Force majeure events beyond Megin's control (natural disasters, pandemics, infrastructure provider outages).

• Step 1: Email info@megin.ai with your name, registered email, reason for refund, and payment details.
• Step 2: Your request is reviewed within 3 business days.
• Step 3: Approved refunds are returned to the original payment method — credit cards: 3–7 business days, debit cards: 7–14 business days.

For refund disputes, please contact us directly at info@megin.ai first. If unresolved, disputes are handled by Consumer Arbitration Committees (within monetary limits) and Antalya Consumer Courts.